Library surveys enable us to open up a dialogue with our patron base in order to uncover areas of improvement and to facilitate a better user experience for all of our patrons. Traditional survey creation has innate challenges, such as asking the right questions, properly coding the data, and addressing the proper audience. All of these challenges must be considered when drafting and designing surveys to ensure the collection of useful data for outcome-driven decision-making at your library. Additionally, librarians can also redesign their own or other open-sourced surveys to enable library administration to plan for, manage, and achieve outcomes that will drive future services, initiatives, and programs aimed at improving the entire institution.
Wittman, Jessica de Perio and Brown, Katie, "Discovering Diamonds In Your Survey Data" (2020). Faculty Articles and Papers. 585.