Date of Completion
Vicki Magley, Janet Barnes-Farell, Howard Tennen
Field of Study
Master of Science
Previous research regarding the influence of normative workplace civility expectations on psychological health outcomes has often been cross-sectional and analyzed at only an individual-level. Furthermore, there is little knowledge of how these normative expectations may act to reduce the impact of experienced incivility. This study extends the research by conducting a daily diary study that examines longitudinal psychological health outcomes of experienced incivility using a multi-level framework. The additional focus of the study involves identifying the separate influence of supervisor civility expectations vs. workgroup civility expectations, which we test as both direct-effect predictors of daily experienced incivility. We also test these normative expectations as cross-level moderators between daily experienced incivility, and the following day stress and exhaustion. The data for this study were collected fourteen times over a two-week period from 136 healthcare employees across 18 correctional facilities. Findings support the hypothesized normative influences on individual incivility experiences; however, only supervisor civility expectations buffer the relationship between experienced incivility and exhaustion. Results are discussed in terms of implications for future organizational interventions aimed at reducing uncivil behaviors and improving psychological health outcomes as a result of such experienced behaviors.
Barr, Taylor, "The Importance of Normative Civility Expectations for the Employee Experience: A Time-Lagged Analysis" (2018). Master's Theses. 1273.